TERMS

1.APPLICATION

The general terms of trade set out in the general agreement shall apply to the extent that they are not
derogated from by written agreement between the parties.

2. ADVICE AND OFFERS

Thorsen-Teknik A/S advises the client within his own area of experience and to the best knowledge at
the time of advice but takes the reserving that later acquired experience may lead to other solutions.
Advice is based on the information provided to Thorsen-Teknik A/S by the customer. Offers are valid for
30 days from the date of offer, if nothing else is stated, subject to intermediate sales. All offers are sent
by e-mail. When booking after the expiry of the offer deadline, Thorsen-Teknik A/S reserves the right to
withdraw or change the offer.

3. PRICES

Prices in quotes, order confirmations and contracts are daily prices excluding vat. VAT and taxes.
Thorsen-Teknik A/S reserves the right to change prices in the event of significant changes in
production costs, wages, raw material, subcontracting, exchange rates, discount, as well as in the event
of events covered by paragraph 8.

4. DELIVERY TIME

Delivery time is stated in the written order confirmation, provided that all technical details and
formalities for the execution of the order are currently available. Otherwise, the delivery time shall be
calculated from the time when all the conditions have been corrected. Failure to complete the job or
parts thereof at the agreed time, if otherwise agreed, the customer is not obliged to pay as if the
delivery has been completed. In addition, Thorsen-Teknik A/S may terminate the contract and claim
compensation from the customer for damage caused by the customer’s negligence to Thorsen-Teknik
A/S. If the delay in delivery is due to an event referred to in paragraph 8 or the customer’s action or lack
of action, the delivery time is extended accordingly.

5. TERMS of DELIVERY

Thorsen-Teknik A/S will deliver any parts at a daily price in Denmark. Shipping is at the buyer’s expense
and risk.

6. PAYMENT TERMS

All invoices are sent by e-mail.
Payment must be made according to agreed payment condition on the order confirmation. For orders
under DKK 1.000,- a handling fee of DKK 100 will be applied,-. Thorsen-Teknik A/S reserves the right to
demand a guarantee of payment prior to delivery. Thorsen-Teknik A/S reserves ownership of the item
until full payment has been made. If the buyer does not meet his payment condition, Thorsen-Teknik
A/S has the right to take back the goods/service. If the customer does not make payment in a timely
manner, Thorsen-Teknik A/S is entitled to calculate interest of 2.0% per month started from the due
date. If the buyer has not paid due amounts at the due time, Thorsen-Teknik A/S is entitled to terminate
the contract by written notification to the customer or to withhold the delivery in whole or in part.
Thorsen-Teknik A/S is entitled to change payment terms for future deliveries without notice.

7. WARRANTY AND DEFECTS

For parts of foreign products included in the delivery, e.g. electrical accessories, automation, etc., the
same warranty that Thorsen-Teknik A/S receives from the subcontractor. If defects in the delivery are
detected during the warranty period, Thorsen-Teknik A/S will carry out free of charge and as soon as
possible repairs and renewals as necessary. Shipping to and from Thorsen-Teknik A/S is not included.The buyer must review the delivery without delay after receipt to ensure that it is intact and in
accordance with the order. The buyer can claim compensation for defects only if a complaint has been
made without delay after receipt of the goods. The loss, expenses or costs associated with re-ordering,
reordering, repairing, removing or taking equivalent measures with defective products cannot be
claimed against Thorsen-Teknik A/S.
Thorsen-Teknik A/S is not responsible for operation, time, profit or similar indirect loss, nor against
third parties.

8. PRODUCT LIABILITY

Thorsen-Teknik A/S is only liable for damages if it is demonstrated that the damage is caused by
maladministration by Thorsen-Teknik A/S. Thorsen-Teknik A/S has taken out product liability insurance
in Denmark for personal and property damage, respectively, and cannot in a single case meet with a
claim for damages that exceeds the amount in the policy.
If Thorsen-Teknik A/S is subject to product liability, the customer is obliged to sue at thorsen-Teknik
A/S’s home. Danish Law must be applied. Thorsen-Teknik A/S is not responsible for damage to
immovable property or movable property that occurs while the delivery is in progress. Thorsen-Teknik
A/S is also not liable for damage to products manufactured by the customer or to products in which
they are incorporated. Thorsen-Teknik A/S is in no case liable for operating losses, lost profits or other
economic consequences. If a third party claims liability against one of the parties under this paragraph,
that party shall immediately inform the other party thereof.

9. RETURNS

In case of returns, Thorsen-Teknik A/S reserves the right to refuse receipt if the returned goods are in
any way modified or damaged compared to the first sent goods.
Thorsen-Teknik A/S also reserves the right to credit returned goods with only 75% of the goods’ selling
price.
In case of returns of special goods (goods which usually are not in stock but have been ordered solely
at the customer’s request or goods which have been ordered for special projects) Thorsen-Teknik A/S
reserves the right to refuse receipt of returned goods.

10. FREEDOM OF RESPONSIBILITY

Thorsen-Teknik A/S is entitled to terminate the contract by written notification to the customer when its
performance becomes impossible for Thorsen-Teknik A/S due to war, strike, lockout, political
conditions or other force majeure over which Thorsen-Teknik A/S is not in control. The same applies to
delays or shortages of subcontracting.

11. DRAWINGS AND DESCRIPTIONS

All information on weight, dimension, capacity, price, technical and other data listed in catalogues,
prospectuses, circulars, ads, imagery and price lists is approximate and is binding only to the extent
explicitly referred to them. All submitted drawings and descriptions remain the property of ThorsenTeknik A/S and may not be copied, reproduced, handed over to or otherwise brought to the attention of
third parties without permission. The ownership of drawings and descriptions necessary to enable the
customer to start up, operate and maintain the product is transferred to the customer. However,
Thorsen-Teknik A/S requires them to remain confidential.
12. DECISIONS OF DISPUTES
All cases concerning the proper understanding of the contract and other matters relating to the legal
relationship between the customer and Thorsen-Teknik A/S are finally settled in the ordinary courts and
under Danish law.

13. WEBSHOP

Thorsen-Teknik A/S makes reservations for errors/typing errors, price and exchange rate changes.

14. OPENING HOURS

Monday 07.30 – 16.00
Tuesday 07.30 – 16.00
Wednesday 07.30 – 16.00
Thursday 07.30 – 16.00
Friday 07.30 – 14.15
Saturday Closed
Sunday Closed
Support both during opening hours and outside opening hours can be invoiced.

15. RTK SUBSCRIPTIONS

RTK subscriptions are invoiced quarterly.
Subscriptions created q1 will be billed around January 20.
Subscriptions created in q2 will be billed around April 20.
Subscriptions created q3 will be billed around July 20.
Subscriptions created in q4 will be billed around October 20.
Termination
There is a 3-month cancellation period for RTK subscriptions. The termination must be notified by
writing kontor@thorsen-teknik.dk . VATnumber, customer number and SIM card number must be stated
in the e-mail. When you receive a confirmation by email, the termination is registered at Thorsen-Teknik
A/S. This email will state the date on which your SIM card will be closed. The SIM card must be
returned to Thorsen-Teknik A/S, Søndergården 32, 9640 Farsø.

16. SERVICE SUBSCRIPTIONS

Invoicing of service subscriptions takes place once a year in the quarter in which the subscription is
created.
Termination
The subscription has a term of 12 month. If no other agreement exists, the subscription is renewed
automatically.
There is a 14-day cancellation period for service subscriptions. Any remaining balances are not
refunded. The termination must be notified by writing kontor@thorsen-teknik.dk .